Our Vision
To be a beloved institution in Grand County that locals can rely on and visitors must see.
Our Mission
We are committed to providing residents, businesses and visitors to Grand County with a personalized and memorable shopping experience through a broad and unique selection of localized products and services delivered by a knowledgeable and helpful team in a fun and friendly atmosphere. Country Ace is THE helpful place to shop in Grand County.
Core Values
Own It!
- Approaches all situations as if you owned the store
- Owns the situation – takes responsibility and action to solve it
- Does not make excuses, presents solutions not problems
- Focuses on the details and makes sure all projects are done completely and efficiently
- Never avoid tough assignments
- WE take pride in a job well done
- Never walk away empty-handed
Do the Right Thing
- Choose courage over comfort
- Choose what is right over what is fun, fast, convenient or easy
- Practices Ace’s Values, doesn’t just profess them
- Chooses to be productive in the store at all times – Always asking “Is this the best use of my time?”
Respect & Support
- Say what you mean, mean what you say, don’t say it mean
- Does not stir the pot. Comes to management with issues and does not spread negativity through the team.
- We are respectful of all team members and neighbors and are aware of the impact of our actions
- We value the diversity of our team
Grow
- Commit to grow your knowledge to better serve your teammates and neighbors
- Continually look for new ways to grow sales and team efficiency and make the company better
- We love to learn, grow, and share what we know
- Is open to change and not afraid to try new things
Sell it!
- Always remembers we are here to sell things – our neighbors sign our paychecks
- Use SALES process ECET
- Neighbors first, tasks second
- Treat inventory with care – as if was your own, so we can sell it
Be a Team Player
- Is willing and flexible to do what the business needs at the time
- Is supportive of and a cheerleader for other team members
- Pulls your own weight as well as the weight of others
- Is proactive in providing assistance when needed and doesn’t wait to be asked
- Communicates openly and honestly, spreading a positive and consistent message
Amaze Our Neighbors
- We care
- We listen
- We possess a heartfelt desire to serve and exude this desire with confidence and professionalism
- We own the neighbor experience when they walk into our store. WE view it like we are inviting them into our home.
Work Hard & Have Fun
- We generate an air of excitement and don’t take ourselves too seriously, yet are always professional
- Seeks to understand the priority of work and then goes for it
- Works smarter not harder
- Is committed to sharing positive energy to make Ace a great place to work and shop
Stay Humble
- Understands there in so I in Team
- Believes it is an honor to be able to serve our community
- Has a realistic view of own strengths and weaknesses
- Admits mistakes, learns from them and takes action to fix them
- Can take criticism from others and learn from it
- Does not blame others and holds oneself accountable
Be Positive
- Smile
- Leave your baggage at the door
- Always assume the best when dealing with neighbors and teammates
- Choose happy
- We remain calm and have patience in adverse conditions